Terms and Conditions

Effective Date: 5/9/2025

Company Name: PayAfrik World Connect Limited

1. Acceptance of Terms

By applying for or using our utility services, you agree to be bound by these Terms and Conditions. These terms govern your relationship with PayAfrik World Connect Limited for the provision of electricity, gas, water, or other utility services.

2. Account Setup and Eligibility

• Customers must provide accurate and complete information, including name, service address, government-issued ID, and contact details.
• Service may require a security deposit based on account history or creditworthiness.
• You must be legally authorized to request utility service at the premises.

3. Service Provision

• We will provide utility services in accordance with industry standards and applicable regulations.
• Services may be subject to outages or interruptions due to maintenance, emergencies, weather, or safety-related issues.
• We may install or access metering equipment on your property as needed.

4. Billing and Payment

• Customers will be billed periodically based on actual or estimated usage.
• All bills are due by the date specified on the invoice.
• Accepted payment methods include online payments, bank transfers, or authorized third-party vendors.

5. Late Payments and Non-Payment

• Late payments may incur penalties or interest as allowed by law.
• Repeated non-payment may lead to service disconnection, subject to prior notice unless otherwise required by regulation.
• Disconnected accounts may require payment of outstanding balances and a reconnection fee to resume service.

6. Estimated Billing

• In cases where actual meter readings are not available, estimated usage may be used to generate a bill.
• Adjustments will be made upon obtaining actual usage data.

7. Termination of Service

• Customers may terminate service with at least 30 days’ written notice.
• We reserve the right to suspend or terminate service for fraud, tampering, unsafe conditions, or violation of these terms.
• Final bills will be issued based on a final meter reading and must be paid in full.

8. Customer Responsibilities

• Maintain access to the meter and utility equipment
• Report damage, tampering, or service issues promptly
• Use utility services safely and lawfully
• Notify us of any changes to account details or property ownership

9. Limitation of Liability

We are not liable for damages or losses resulting from:

• Interruptions caused by force majeure (e.g., storms, earthquakes, regulatory action)
• Customer misuse or unauthorized tampering with equipment
• Incidental or consequential damages beyond direct service failure

10. Amendments

We reserve the right to revise these Terms and Conditions at any time. Notice of changes will be provided via email or posted on our official website. Continued use of the service constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Insert Jurisdiction].

12. Contact Information

If you have questions or concerns, contact:

PayAfrik World Connect Limited
Email: support@payafrik.io
Phone: +2348140026105
Website: www.payafrik.io